Our Services

  • Call Center Services

  • Network Hospitals

  • Issuance of ID card & guidebook

  • Cashless facility

  • Settlement & Payment of cashless & re-imbursement claims

  • Maintenance of policy & claim records

  • Cost Containment

Call Center Services Details

Operates round the clock handling customer queries

Information on the Policy coverage

Information on Network Hospitals

Information on ID Cards

Claim & cashless procedures

Claim status information

Claim Services

  • Cashless hospitalization

    This service can be availed only at Network Hospital.

    Pre-authorization for Cashless Access.

  • Elective Hospitalization

    Issuance of Pre-authorization letter guaranteeing payment to the Network Provider within hours, if the Policyholder / Ailment is covered under the terms & conditions of the Policy.

  • Emergency Hospitalization

    In case of Emergency, guarantee of payment letter to the Network Provider within 24 hours on verification of nature of ailment from the Network Provider and the claim being admissible under the terms & conditions of the Policy.

Reimbursement of expenses for hospitalization at non-network Hospitals

Immediate intimation of claim to Park on hospitalization.

Documents, in support of the claim, to be submitted within 7 days after discharge from the hospital. For list of documents, please refer to User Guidebook or click “Customer Support.”

For online claim information, please click “Search Insured” on Search Menu.

Settlement & payment of claims

We at our end make all effort to settle claim within 3 days from the receipt of complete information / documents. For any enquiry contact the Call Centre and for online status please click “Search Insured”.

Maintenance of policy & claim records

For online status please click “Search Insured”

Cost Containment

We make all efforts to ensure that network hospitals charge only for the services, which are necessary and reasonable. On your part we expect you to be cautious on the charges levied by the hospitals.